I have been the manager at a local hotel for the past five years.
- When I took the job 5 years ago, the hotel was filled every single night.
We charged top dollar to stay in our establishment. We constantly had the No Vacancy sign flashing in red. As the years have gone by, our occupancy has been less and less. A lot of the reason is due to the fact that the hotel needs a lot of updates. A lot of customers complain about the outdated equipment in our rooms. The biggest complaint has been the heating and air conditioning units. All of the heating and air conditioning units on the first and second floor are probably 30 years old. They look like they were installed during 1975. I’ve been telling the owner of the hotel that we need to make an update. I’ve mentioned updates every month for the past three years, and the owner is finally listening. Next month, we are going to close down for two weeks while a great deal of renovations are being made. All of the rooms are receiving new carpet, furniture, and HVAC units. The lobby is receiving new carpet and furniture as well. We are even going remarcite the pool and add a slide. All of the new changes should help us stay competitive in the region. There are at least a dozen different hotels in the area and ours is definitely one of the oldest. The new HVAC equipment, carpet, and swim complex renovations should help draw people into our lobby doors.