Ed had essentially no choice but to go on the business trip.
He would have much preferred being in the cabin with his family for the long holiday weekend, however, his boss made him go for the meeting since it was the only time the customer was available… Everything was so last minute, even booking the flight ticket.
This is precisely how Ed found himself on a center seat which he didn’t like at all. When he eventually landed at the endpoint, he got a cab to take him to his hotel and relax for the evening. He was meeting the customer the next afternoon… Ed arrived at the hotel, checked in and was shown to his room where he actually planned to take a long nap. As he was unpacking and getting ready to take a shower, Ed observed the room wasn’t as cool as the hallway outside. In fact, it seemed there was less cool air coming from the cooling equipment in the room. Ed wasn’t sure how to respond to the faulty cooling equipment because this meant no one ever checked his room. He took the phone to call the front desk about the faulty cooling equipment in his room. The attendant was kind and apologetic about the setback with the cooling equipment in Ed’s room. He told him to wait a little while and an AC expert would be at his door to take a look. Ed felt irritated because he just wanted to shower and rest. Instead he was waiting for the AC equipment expert to come and check the cooling equipment in his room. Ed knew he had no option but to wait, otherwise he’d have little quality sleep because the room wasn’t comfortable.